Ordering Info

When placing your order with SurfaceWorks, include the information below and email the completed purchase order to your Account Administrator.

Purchase order requirements

  • The SurfaceWorks quote number, if applicable
  • Order quantity
  • Complete and valid model numbers, including basic models and edge models
  • All relevant material finish codes and descriptions, including applicable material upcharges
  • Net prices
  • Any pre-arranged special discounts
  • All options and descriptions, including applicable charges
  • Accessory line items requiring pre-drilling or cutouts, linked to table line items with clear instructions
  • Sold-to and ship-to addresses
  • A purchase order number
  • Contact name, email address, and phone number
  • A requested ship date
  • Clearly stated special instructions, if any
  • Additional shipping, handling, and setup charges, if applicable

Colors and finishes

SurfaceWorks products are available in a variety of colors and finishes. Accessory and table-base finishes are included in the price list. View the current surface finishes and edge finishes online, as available selections may change periodically.

Lead time

Lead times stated on quotes are current estimated manufacturing lead times at the time the quote is generated. These lead times are not guaranteed and may change when the product is ordered.

Estimated ship date

The estimated ship date on the order acknowledgement is not guaranteed and may change during the production schedule. SurfaceWorks is not responsible for labor, expedited shipping charges, furniture rental, or other costs resulting from a change of ship date.

Payment terms

Payment terms for standard items are net 30 days. Customers may be required to provide deposits or cash in advance. Special or custom products may require a 50% deposit before production begins, with the balance due before shipping. Applicable taxes will be added to the invoice unless tax-exempt status is provided before shipment. Credit card payments are accepted.

Changes and cancellations

Written approval is required for all changes or cancellations after an order acknowledgement has been issued. Changes and cancellations made after acknowledgement are subject to additional fees, including the cost of materials and labor completed up to the point of cancellation.